refund policy

Arqibo.com accepts returns within the first 14 days after delivery of the product.

If the return is due to an error or damage attributable to arqibo.com or its sellers, the shipment will be managed by arqibo.com. If the reason for the return is external to arqibo.com, the possible shipping costs will be borne by the customer.

To be eligible for a return, the product must be in the same condition as when it was received. In its original packaging, with the original labels and without any damage or signs of use.

To start a claim, contact us through info@arqibo.com. If your return is accepted, we will send you the instructions to follow to make the shipment. Products sent back without making the return request will not be accepted.

Do not hesitate to contact us for any questions through info@arqibo.com.


DAMAGE AND INCIDENTS
Please inspect your order upon receipt and contact us immediately if the product has any damagePlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


REFUND
We will notify you once we have received and inspected your return and we will proceed with the refund if applicable. The refund is made in the same means of payment used for the purchase.
Please note that these processes may take some time to be reflected in your account.