Order Terms and Conditions

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DELIVERY

The carrier will contact the customer to arrange delivery. The delivery will be made at the foot of the street and in no case will it include the raising of the articles to the floors, placement or assembly. If you wish to request information about these services, do not hesitate to contact info@arqibo . com.

Only one delivery will be made per order, so the delivery time will depend on the item with a longer delivery time. It is the customer's responsibility for the feasibility of delivery. If this is not possible due to the absence of the client, impossibility of accessing the address with transport or any reason beyond arqibo . com; The justified costs of transport and/or storage may be charged to the client.

CLAIMS FOR DAMAGE AND INCIDENTS

Please inspect your order upon receipt and contact us immediately if the product is defective or inaccurate. We will manage any possible incident as quickly as possible. Claims for defects or errors will not be accepted after 48 hours from the delivery of the items.

MANUFACTURER'S WARRANTY

The items in this order have a basic 2-year warranty. You can consult the conditions and limitations of said guarantee at www. arqibo . com

ORDER CANCELLATION

Order cancellations with full refund will be accepted up to 48 hours after order confirmation. Once 48 hours have elapsed from the confirmation of the order arqibo . com will retain 50% of the price of canceled items for manufacturing and handling expenses.

CHANGES AND RETURNS

arqibo . com accepts returns within the first 14 days after delivery of the order for items in stock, with the customer paying the shipping costs to the arqibo facilities in Cocentaina (Alicante, Spain).

If the change or return is due to an error or damage attributable to arqibo . com, its manufacturers or transport companies, the transport will be managed at no cost to the client.

In the case of cancellation, change or return of personalized products for reasons beyond arqibo . com or the manufacturer, 50% of the item price will be withheld and shipping costs will be borne by the customer. Personalized products are manufactured and/or made to order with the finishes and/or fabrics chosen by the customer. You can check in the product description if it is a personalized product or not.

According to Article 103 of Royal Legislative Decree 1/2007, of November 16, General Law for the Defense of Consumers and Users, the right of withdrawal will not be applicable in the case of personalized products since they are a product made expressly for the client, and said article establishes that the right of withdrawal will not be applicable to personalized products that have been expressly ordered from the factory to deliver to the client.

To proceed with the exchange or return request, the product must be in the same condition as when it was received: In its original packaging, with the original labels and without any damage or signs of use. To start a claim, contact us at info@arqibo . com If your return is accepted, we will send you the instructions to follow to make the shipment. Products sent back without making the return request will not be accepted.

DATA PROTECTION

In accordance with the provisions of Organic Law 15/1999 (Spain) on the Protection of Personal Data, arqibo . com informs the users of its websites that the personal data collected by the company through the forms located on its pages will be entered into an automated file under the responsibility of arqibo . com, in order to facilitate, expedite and fulfill the commitments established between both parties. Likewise, arqibo . com informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address Passeig del Comtat 81 - 03820 - Cocentaina (Spain). As long as you do not notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have consent to use it in order to build loyalty between the parties. The email address that users can contact to exercise their data protection rights is info@arqibo . com

CONTACT

arqibo . com is an online platform specialized in the sale of outdoor furniture. We will be happy to help you if you have any questions, incidents or need advice.

Phone and Whatsapp: (+34) 960 730 092
Email: info@arqibo . com
Postal Address: Av Passeig del Comtat 81 - 03820 Cocentaina (Spain)