Order Terms and Conditions
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DELIVERY
The carrier will contact the customer to arrange delivery. The delivery will be made at the foot of the street and in no case will it include the raising of the articles to the floors, placement or assembly. If you wish to request information about these services, do not hesitate to contact info@
Only one delivery will be made per order, so the delivery time will depend on the item with a longer delivery time. It is the customer's responsibility for the feasibility of delivery. If this is not possible due to the absence of the client, impossibility of accessing the address with transport or any reason beyond
CLAIMS FOR DAMAGE AND INCIDENTS
Please inspect your order upon receipt and contact us immediately if the product is defective or inaccurate. We will manage any possible incident as quickly as possible. Claims for defects or errors will not be accepted after 48 hours from the delivery of the items.
MANUFACTURER'S WARRANTY
The items in this order have a basic 2-year warranty. You can consult the conditions and limitations of said guarantee at www.
ORDER CANCELLATION
Order cancellations with full refund will be accepted up to 48 hours after order confirmation. Once 48 hours have elapsed from the confirmation of the order
CHANGES AND RETURNS
If the change or return is due to an error or damage attributable to
In the case of cancellation, change or return of personalized products for reasons beyond
According to Article 103 of Royal Legislative Decree 1/2007, of November 16, General Law for the Defense of Consumers and Users, the right of withdrawal will not be applicable in the case of personalized products since they are a product made expressly for the client, and said article establishes that the right of withdrawal will not be applicable to personalized products that have been expressly ordered from the factory to deliver to the client.
To proceed with the exchange or return request, the product must be in the same condition as when it was received: In its original packaging, with the original labels and without any damage or signs of use. To start a claim, contact us at info@
DATA PROTECTION
In accordance with the provisions of Organic Law 15/1999 (Spain) on the Protection of Personal Data,
CONTACT
Phone and Whatsapp: (+34) 960 730 092
Email: info@
Postal Address: Av Passeig del Comtat 81 - 03820 Cocentaina (Spain)