Manufacturer's guarantee

1 year warranty

All VONDOM S.L.U. carry a two-year limited contractual warranty against defects in materials and workmanship. The terms and conditions of the warranty, which forms part of and is incorporated into this Agreement by reference.

For consumers who may benefit from the laws or regulations on consumer protection in their country of purchase or, if it were another, their country of residence, the benefits conferred by this guarantee will be in addition to all rights and protective measures granted by such laws and regulations on consumer protection. This guarantee does not exclude, limit or suspend the rights of consumers due to lack of conformity with the sales contract. Some countries, states and regions do not allow the exclusion or limitation of incidental, consequential or consequential damages or do not allow limitations or conditions on how long product warranties last; therefore, the limitations or exclusions described below may not apply to you. This warranty gives you specific legal rights, but you may You may also have other rights which vary by country, state, or region. this limited warranty is governed by the laws applicable to the state of purchase of the product.

Vondom s.l.u., the guarantor under this limited warranty, is identified at the end of this document depending on the country or region in which the product was purchased.


Vondom's warranty obligations shall be understood to be limited to the terms established below:

Vondom, as defined in the table below, warrants this Vondom product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase. purchase by the end user/consumer (“Warranty Period”). If a product defect arises and Vondom receives a valid claim within the Warranty Period, Vondom may, at its discretion and to the extent permitted by applicable mandatory regulations: (1) repair the product defect without charge at all using replacement parts that are new or equivalent to new in performance and reliability, (2) trade in the product for a product that is new or equivalent to new in performance and reliability and is at least equivalent, functionally, to the original product, or (3) refund the purchase price of the product. Vondom may require that you replace defective parts with new or reconditioned replacement parts that Vondom supplies to you in compliance with the provisions of this warranty. Any product or replacement part, including any user-installable part that is been finally installed by the user or consumer in accordance with the instructions provided by Vondom, it will be understood to be guaranteed for the one of the following two periods that establishes a longer coverage in its favor: the guarantee period that remains for the original product or the period of ninety (90) days from the date of replacement or repair. When a product or part is exchanged, any replacement item will become your property and the replaced item will become the property of Vondom. The parts delivered by Vondom in compliance with the provisions of this guarantee must be used with respect to those products for which a guarantee service has been claimed. When a refund is made, the product in respect of which the refund is given must be returned to Vondom and become the property of Vondom.


This Limited Warranty applies exclusively to products manufactured by or for Vondom that can be identified by affixing the “Vondom” trademark, trade name or logo. Vondom is not responsible for any damage arising as a result of failure to follow the instructions regarding the use of the product.

This warranty does not apply to: (a) consumable parts such as batteries, unless the damage results from a defect in materials or workmanship, (b) superficial or cosmetic damage, including not limited to scratches, indentations. dents or broken plastic on ports, (c) any damage caused by the use of non-Vondom products; (d) any damage caused by accident, misuse, misuse, flood, fire, hurricane or other external causes; (e) any damage caused by the use of the product outside the permitted uses or for which it is intended described by Vondom; (f) any damage caused by a service performed by anyone other than a representative of Vondom or an Authorized Service Provider (including upgrades or additions); (g) any product or part that has been modified, from a functional or capacity point of view, without the prior written authorization of Vondom; (h) if any Vondom serial number has been removed or obliterated.

To the extent legally permitted, this warranty and protection measures set forth above are exclusive in nature and replace

any other guarantee, protection measure or condition, whether verbal or written, legally required, express or implied. To the extent permitted by applicable law, vondom expressly disclaims any and all statutory or implied warranties, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, and against any hidden or hidden defects. latent. If Vondom could not legally decline guarantees provided by law or implied, said guarantees will be understood to be limited in terms of their duration, and to the extent permitted by applicable law, to the duration of this guarantee and to the repair or replacement service as and as specified by vondom.

No reseller, agent or employee of Vondom is authorized to make any modification, extension or addition to this warranty. If any provision is held illegal or unenforceable, the legality or enforceability of the other provisions will not be affected or impaired.

To the extent permitted by applicable law and except as provided in this warranty, vondom will not be liable for any compensation for direct, special, incidental or consequential damages arising from any breach of warranty or condition or under any legal theory, including, but not limited to, any loss from non-use; loss of income; loss of current or anticipated profits (including loss of profits from contracts); loss of use of money; loss of projected savings; loss of business; opportunity loss; loss of goodwill; loss of reputation; loss, damage or distortion of data; or any indirect or consequential loss or damage however caused, including the replacement of equipment and property and any failure to maintain the confidentiality of data stored in the product.The foregoing limitation shall not apply to claims for death or personal injury, or any other legally mandatory liability for acts and/or omissions manifestly malicious or willful. Vondom declines any representation that vondom may repair any product covered by this warranty.


Please review the help resources referenced in the documentation appropriately after using these resources, please contact Vondom representatives or, if applicable, a Vondom store, or with a Vondom Authorized Service Provider. If you contact Vondom by phone, additional charges may apply depending on your location at the time. A Vondom representative or an Authorized Vondom Service Provider will help you determine if your product requires any warranty service and, if so, how Vondom will provide it. You must collaborate in determining the problems or characteristics of your product and follow the Vondom guarantee process.

Vondom may provide the Warranty Service at any Vondom Store or Vondom Authorized Service Provider when the service is performed at such establishment, or the Vondom Store or Vondom Authorized Service Provider may ship the product to a repair facility for repair, or by providing you with the necessary documentation (if you do not have the original packaging of the product, Vondom will send you suitable packaging for shipping) that allows you to send the product to a Vondom repair service facility for repair , or by providing you with any new or rebuilt and user-installable replacement product or part that enables you to fix or replace your own product (“DIY Service”). As soon as you receive the replacement product or parts thereof, the original product or original parts will become the property of Vondom and you agree to follow the instructions including, if applicable, processing the return of the original product or original part. to Vondom in accordance with the instructions provided to it. When a DIY Service is carried out that requires the return of the original product or original part, Vondom may require, as a guarantee of compliance, an authorization to be able to charge an amount equal to the retail price of the product or part of it to be repaired and apply, likewise , shipping costs. If you follow the instructions, Vondom will cancel such charge authorization and, therefore, you will not be charged any amount for the product or part of it or the shipping costs. Otherwise, if you do not return the product or part of it according to the instructions provided, Vondom will charge the authorized amount to your account.

Warranty service, parts availability, and response times may vary by country of request. Service options are subject to change at any time. You may be responsible for shipping and handling costs if the product cannot be serviced in the country where service is required. If you want warranty service in a country that is not the country of purchase of the product, you must comply with all legal obligations and export procedures and will be responsible for any customs duties, I.V.A. or any other tax or charge that may be applicable.

For the performance of international warranty service, Vondom may repair or replace defective products and parts with other products or parts that meet local standards.In accordance with applicable law, Vondom may require you to provide proof of purchase details and/or comply with registration requirements prior to receiving warranty service. Please review the accompanying documentation for more information on this and other issues related to obtaining warranty service.

Vondom will maintain and use customer information in accordance with Vondom's Customer Privacy Policy.