Manufacturer's guarantee

1 year warranty

All the products of VONDOM S. L. OR. They carry a two-year limited contractual warranty against defects in materials and workmanship. The warranty terms and conditions, which are part of and incorporated into this Agreement by reference.

For consumers who are eligible for consumer protection laws or regulations in their country of purchase or, if another, their country of residence, the benefits conferred by this warranty will be in addition to all rights and protection measures granted by such laws and regulations on consumer protection. This warranty does not exclude, limit or suspend the rights of consumers for lack of compliance with the sales contract. Some countries, states, and regions do not allow the exclusion or limitation of incidental, consequential, or consequential damages or do not allow limitations or conditions on how long product warranties last; therefore, the limitations or exclusions described below may not apply to you. This warranty gives you specific legal rights, but you may You may also have other rights that vary from country to country, state to region, or state to region. This limited warranty is subject to the laws applicable to the state of purchase of the product.

Vondom s. he or , the guarantor under this limited warranty, is identified at the end of this document depending on the country or region in which the product was purchased.


Vondom's warranty obligations shall be limited to the terms established below:

Vondom, as defined in the table below, warrants this Vondom product against any defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the end user/consumer (“Warranty Period”). If a product defect arises and Vondom receives a valid claim within the Warranty Period, Vondom may, at its free choice and to the extent that the applicable mandatory regulations allow it: (1) repair the product defect without charge for using replacement parts that are new or equivalent to new in performance and reliability, (2) exchange the product for a product that is new or equivalent to new in performance and reliability and is at least equivalent, functionally, to the original product, or (3) refund the purchase price of the product. Vondom may request that it be you. who replaces the defective parts with the new or reconditioned spare parts that Vondom supplies in compliance with the stipulations of this guarantee. Any product or spare part, including any part that can be installed by the user that has been finally installed by the user or consumer in accordance with the instructions given by Vondom, will be understood to be guaranteed for the one of the following two terms that establishes a longer coverage at your favor: the remaining warranty period of the original product or the period of ninety (90) days from the date of replacement or repair. When a product or part is exchanged, any replacement element will become your property and the replaced object element will become the property of Vondom. The parts delivered by Vondom in compliance with the provisions of this guarantee must be used with respect to those products for which a guarantee service has been claimed. When a refund is made, the product for which the refund is given must be returned to Vondom and will become the property of Vondom.


This Limited Warranty applies exclusively to products manufactured by or for Vondom that can be identified by affixing the “Vondom” brand, trade name or logo. Vondom is not responsible for any damage that arises as a consequence of not following the instructions regarding the use of the product.

This warranty does not apply to: (a) consumable parts such as batteries, unless the damage occurs as a result of a defect in materials or workmanship, (b) cosmetic or cosmetic damage, including without limitation to scratches, crevices. dents or broken plastic in ports, (c) any damage caused by the use of non-Vondom products; (d) any damage caused by accident, misuse, misuse, flood, fire, hurricane or other external causes; (e) any damage caused by the use of the product outside the permitted uses or for which it is intended described by Vondom; (f) any damage caused by a service performed by any person who is not a representative of Vondom or an Authorized Service Provider (including improvements or extensions); (g) any product or part that has been modified, from the functional or capacity point of view, without the prior written authorization of Vondom; (h) if any Vondom serial number has been removed or obliterated.

To the extent legally permitted, this warranty and the protection measures established above are exclusive and replace

any other guarantee, protection measure or condition, whether verbal or written, legally enforceable, express or implicit. to the extent that the applicable legislation so allows, vondom explicitly disclaims any and all legally established or implicit warranties, including, but not limited to, any warranties of merchantability, suitability for a specific purpose, and against any hidden defect or latent. If Vondom could not legally decline legally provided or implicit guarantees, said guarantees will be understood to be limited in terms of their duration, and to the extent permitted by applicable law, to the duration of this guarantee and to the repair or replacement service such and as specified by vondom.

No Vondom dealer, agent or employee is authorized to make any modification, extension or addition to this guarantee. If any provision is deemed illegal or unenforceable, the legality or enforceability of the other provisions will not be affected or damaged.

To the extent permitted by applicable law and except as provided in this warranty, vondom will not be liable for any compensation for direct, special, incidental or consequential damages arising from any breach of warranty or condition or under any legal theory, including, but not limited to, any loss due to non-use; loss of income; loss of actual or anticipated profits (including loss of contract profits); loss of use of money; loss of projected savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss, damage or distortion of data; or any indirect or consequential loss or damage regardless of its cause, including the replacement of equipment and property and any failure to maintain the confidentiality of data stored in the product. The foregoing limitation will not apply to claims for death or personal injury, or any other legally mandated liability for acts and/or omissions that are manifestly malicious or willful. vondom declines any statement that vondom will be able to repair any product covered by this warranty.


Please, kindly examine the help resources referred to in the documentation properly after making use of these resources, please contact Vondom representatives or, where applicable, a Vondom store, or with an Authorized Vondom Service Provider. If you contact Vondom by phone, some additional charges may apply depending on your location at the time. A Vondom representative or an Authorized Vondom Service Provider will help you determine if your product requires warranty service and, if so, will inform you how Vondom will provide it. You You must collaborate in determining the problems or characteristics of your product and follow the Vondom guarantee process.

Vondom may provide the Warranty Service at any Vondom store or Vondom Authorized Service Provider when the service is carried out in said establishment, or the Vondom Store or Vondom Authorized Service Provider may send the product to a repair establishment for its repair, or by sending you the necessary documentation (if you do not have the original packaging of the product, Vondom will send you a suitable packaging to send it) that allows you to send the product to a Vondom repair service establishment for repair , or by providing you with any new or user-rebuilt replacement products or parts that allow you to fix or change your own product (“DIY Service”). As soon as you receive the substitute product or parts thereof, the original product or original parts will become the property of Vondom and you. undertakes to follow the instructions including, if applicable, processing the return of the original product or original part to Vondom in accordance with the instructions provided. When performing a DIY Service that requires the return of the original product or original part, Vondom may require, as a guarantee of compliance, an authorization to be able to charge an amount equal to the retail price of the product or part thereof to be repaired and apply, likewise , shipping costs. If you. If you follow the instructions, Vondom will cancel said charge authorization and, therefore, you will not be charged any amount for the product or part of it or the shipping costs. Otherwise, if you does not return the product or part of it according to the instructions provided, Vondom will charge the authorized amount to your account.

Warranty service, parts availability and response times may vary by country of request. Service options are subject to change at any time. You may be responsible for shipping and handling costs if the product cannot be serviced in the country where service is required. If you. want warranty service in a country other than the country of purchase of the product, you must comply with all legal obligations and export procedures and will be responsible for any customs duties, I. V TO or any other applicable tax or charge.

To carry out an international guarantee service, Vondom can repair or replace defective products and parts with other products or parts that comply with local standards. In accordance with the applicable legislation, Vondom may ask you to provide proof of purchase details and/or that you meet registration requirements prior to receiving warranty service. Please review the accompanying documentation for more information on this and other issues related to obtaining warranty service.

Vondom will maintain and use its customers' information in accordance with Vondom's Customer Privacy Policy.